Refund policy

Made to order

Every item is made for you after you order it. Because of that, we don't accept returns or exchanges for a change of mind or a wrong size. Please check the size guide before you order.

Damaged, misprinted or wrong items

If your item arrives damaged, misprinted or different from what you ordered, email support@seekingmoments.com within 14 days of delivery. Include your order number and a photo of the problem. Once we confirm it, we send you a replacement at no cost. If we can't make a replacement, we refund the item.

Lost packages

If your package hasn't arrived within 14 days after its estimated delivery date, email us with your order number. We'll look into it with the carrier and our production partner, and if the package is lost we'll send a replacement or refund you.

Please don't send items back without writing to us first

The return address on the package belongs to our production partner, not to us. Items sent there without talking to us first can't be refunded or exchanged.

Cancellations

Orders go into production quickly. If you need to cancel, email us right away. We can only cancel an order that hasn't started production.

Refunds

Refunds go to your original payment method. If we cancel an order or can't make an item, we refund you in full.